Refund policy

Return window

You have 10 days from the date your order is delivered to request a return. To be eligible, the jacket must be unworn and unwashed, in the same condition you received it, with all original tags attached and in its original packaging. Proof of purchase is required.

How to start a return

Email us at support@thewonderjacket.com with your order number and a short note about the reason for the return. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Exchanges

The fastest way to exchange for a different size is to return the item you have and place a new order once your return is accepted.

Return shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right at no cost to you. Photos help us resolve these quickly.

Non-returnable items

We cannot accept returns on items that have been worn, altered, washed, or damaged after delivery, on gift cards, or on final sale items.

Refunds

Once we receive and inspect your return, we'll notify you whether it was approved. Approved refunds are issued to your original payment method within 7 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We can usually accommodate changes before the order has shipped.